Terms of Service
Last updated: 26.02.2026
1. Subject of Agreement
These Terms govern the relationship between BaniBook LLC (the Platform) and its users: guests (individuals booking venues) and owners (sole traders and legal entities listing venues). Using the service constitutes full and unconditional acceptance of these Terms. The Terms are published on this page and take effect upon user registration.
2. Registration and Account
Guests may book without prior registration — an account is created automatically using the provided email. Owners must complete registration, provide their tax ID and payment details, and pass document verification. Each user is responsible for the confidentiality of their credentials and for all actions performed under their account. The Platform reserves the right to block accounts for Terms violations.
3. Booking and Payment
A booking is valid after payment confirmation. Guests choose from: full payment by card, SBP or e-wallet — or a 50% prepayment with the remaining balance paid on-site. For prepaid bookings, funds are held by the payment processor and transferred to the owner within 3 business days after the confirmed visit.
4. Cancellation and Refunds
Cancellation 24+ hours before the session — full refund. Cancellation less than 24 hours before — 50% refund. No-show without cancellation — no refund. For prepaid bookings, the same rules apply to the prepaid portion. Refunds are processed within 3–5 business days to the original payment method. Rescheduling is possible 12+ hours before the visit.
5. Platform Commission from Owners
The Platform charges a commission on each completed booking based on the owner's subscription plan: Starter — 10%, Business — 7%, Premium — 5%. The commission is calculated on the total booking amount and deducted before the owner payout. Payouts are made within 3 business days after the confirmed guest visit. Owners are solely responsible for all applicable tax obligations.
6. BaniBook Plus Subscriber Privileges
Clients with a Plus subscription receive an extended set of service privileges. Extended free cancellation — up to 48 hours before the session (vs 24 hours for standard users). Slot notifications — when a booking in a favourite bath is cancelled, the subscriber receives an email and in-app notification. Exclusive promo codes — access to special promotions marked "Plus only". Full booking history — no time restriction. Priority support — response within 12 hours. These privileges are provided by the Platform and do not affect venue owner payouts.
7. Upcoming Bonuses
The Platform plans to introduce additional financial benefits for Plus subscribers: a 5% discount on bookings (funded by the Platform) and 3% cashback on completed bookings credited to an internal balance. The launch date of these features will be announced separately. Until the official launch, these bonuses do not apply and are not reflected in booking amounts.
8. Featured Placements
Owners may pay to have their venue displayed in the "Featured" block on the homepage. Available durations: 7, 14 or 30 days. The number of featured slots is limited (up to 6 simultaneously). Paid placements are displayed above free manual placements. Payments are processed via YooKassa. If a placement is cancelled at the Platform's initiative, a refund for the unused period is issued within 5 business days. No refund is provided for owner-initiated early cancellations.
9. Owner Obligations
Owners must: provide accurate venue information (address, prices, visit conditions, capacity); confirm or decline bookings promptly; ensure the venue matches its listing description; notify support of any temporary unavailability; not charge guests for services already paid through the Platform. Systematic violations may result in account suspension without return of withheld commissions.
10. Guest Obligations
Guests must: follow the house rules set by the venue; not exceed the number of guests stated at booking; treat venue property with care; compensate for any damage caused by improper use; cancel bookings within the specified timeframes if they cannot attend. Guests bear full financial responsibility for property damage.
11. Limitation of Liability
BaniBook acts as an information intermediary and is not a party to the contract between the guest and the venue owner. The Platform is not liable for service quality, venue discrepancies, or actions of third parties. The Platform's maximum liability for any dispute is limited to the commission actually received on the disputed booking. All claims are handled by the support team through the ticket system.
12. Changes to Terms
The Platform may amend these Terms. For material changes, users are notified by email at least 7 calendar days before they take effect. The current version of the Terms is always available on this page. Continued use of the service after changes take effect constitutes acceptance of the new terms.
Questions about the terms? Email us at legal@BaniBook.ru